Earn more with grocery and convenience deliveries 

Once you have toggled on to receive offers, you may get sent Shop and Pay offers to deliver groceries and convenience items. You’ll know whether the offer is a Shop and Pay delivery job prior to accepting the order as it will be indicated on the offer screen.

No, some grocery and convenience orders are prepared and packaged by the merchant, to be delivered to the customer by you. The offer type will be specified on the offer screen.

If an item is not available at the store, you will be prompted with one of three options, depending on the customer’s substitution preference for that item:

• If customer selected ‘Replace’: Shop for and select a replacement item (chosen by the customer)
• If customer selected ‘Contact me’: Contact the customer directly through the Driver app to select a replacement item
• If customer selected ‘Refund’: Mark the item as unavailable

If barcode scanning and manual barcode entry does not work, you can add the item to the shopping list by clicking ‘Add item anyway’ at the bottom of the barcode scanning screen within the Driver app.

Once you are ready to checkout, follow the checkout instructions in the Driver app—some merchants will require you to scan QR code, while others will require you to use your Driver Card. Learn more about activating a Grubhub Driver Card.