Driver Recognition Program

Earn your way to higher levels and better rewards.

Driver Recognition Program

Earn your way to higher levels and better rewards.

HOW IT WORKS

Keep up with your stats

Your stats consist of your attendance rate, your acceptance rate and your block drop rate.

Earn a level

Based on your stats, you’ll qualify for one of three levels. Higher levels unlock more opportunities like early block pickup and access to larger catering orders where available.

GRUBHUB DRIVER LEVELS

Levels are updated every week based on your delivery stats over the last 30 days. If you’re a new driver, you’ll receive a level after you complete 20 deliveries and when you have active history in all of your stat categories.

Based on your stats, you’ll earn entry into one of three program levels.

Partner

Attendance rate

< 90%

Acceptance rate

< 85%

Block drop rate

20% +

Pro

Attendance rate

90% +

Acceptance rate

85% +

Block drop rate

< 20%

Premier

Attendance rate

95% +

Acceptance rate

95% +

Block drop rate

< 10%

Please note: If you see different stats on Program Level you may be in an area where Grubhub is releasing new metrics. Refer to the app for the latest view of your stats.

To see your current level, tap Program Level on your Grubhub for Drivers app.

Ready to schedule your first blocks and get paid?

Become a Grubhub delivery driver today.

The Recognition Program unlocks additional opportunities for drivers based on their recent stats. These opportunities include early access to blocks and more!

Grubhub Drivers earn ranks within the Recognition Program based on their recent attendance, acceptance, and block drop rates.

Driver stats are metrics used to calculate your activity as a Grubhub delivery partner. They consist of:

  • Offer commitment rate: How many offers you accept and follow through on, as well as how many offers you unassign after accepting. 

  • On-time arrival at merchant rate: How promptly you arrive at a restaurant or merchant to pick up an order. 

  • Schedule commitment rate: How many blocks you complete and how many you remove from the schedule you’ve created. 

*Measurement varies by market. 

Your stats directly impact your driver level, which gets updated every Monday morning based on your activity over the last 14 days.

Note: If you’re a new driver, you’ll receive a level after you complete 20 deliveries. As you improve your stats, you’ll reach a higher driver level that unlocks more benefits! 

Grubhub is beta testing metrics in certain regions. If you do not see offer commitment rate, on-time arrival at merchant rate or schedule commitment rate as part of your stats on the Program Level screen, you may be in an area where these metrics are not being tested.